Since all products are made to order, we do not accept returns or exchanges unless the item arrives damaged, defective, or incorrect.

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Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 7 days of delivery with clear photos of the issue. We will gladly offer a replacement or refund.

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Non-Returnable Items

• Custom or made-to-order products

• Incorrect size selection by the customer

 

Refunds
Once your request is approved, refunds will be processed to your original payment method within 5–10 business days.

 

Order Changes & Cancellations
Orders can only be modified or canceled within 12 hours of purchase. After this period, production may have already begun.

 

For assistance, contact us at:
info@artstudiobynez.com